What This Policy Covers
StyleBook sells one thing: a software subscription that a salon, spa or similar business buys to unlock the paid features of the StyleBook Business app. This policy explains how a business can cancel that subscription, and when we refund it.
This policy does not cover salon services. If you are a customer who booked a haircut, spa treatment or any other service through StyleBook, you did not pay StyleBook — you paid the business directly at its premises. Any refund for that service is decided by that business under its own rules, so please contact the business directly. If you cannot resolve it, write to us at [email protected] and we will help you raise it with them, and take action on our Platform if the business is at fault.
Before You Pay — The Free Trial
Every new business gets a 15-day free trial with all paid features fully unlocked, using its own real data. No payment details are needed to start it.
The trial exists so that no business ever has to pay before knowing exactly what it is buying. Please use the trial to decide.
Cancelling Your Subscription
You can cancel at any time. There is no lock-in period and no cancellation fee.
To cancel:
- Email [email protected] from your registered email address, or
- WhatsApp or call 79 7700 7711 from your registered mobile number, or
- Turn off auto-renewal from your account page on the StyleBook website.
We will confirm your cancellation within 2 working days. What happens when you cancel:
- Future payments stop immediately. If you had set up UPI Autopay or any other mandate, we cancel it.
- Your access continues until the end of the period you have already paid for. You do not lose the days you paid for.
- After that date, your business moves to the Free plan.
- Nothing is deleted. Every booking, customer, staff member, service, payment record and commission rule stays exactly as it is, and returns in full the moment you subscribe again.
You can also cancel a UPI Autopay mandate directly from your own UPI app at any time. If you do, please tell us as well, so that we can stop sending you renewal notices.
Refunds
The General Rule
Once a subscription period has started, the fee for that period is not refundable. This is because we give every business a 15-day free trial with full access before any payment is taken, so there is no need to buy the plan in order to find out what it does.
Cancelling stops all future payments. It does not refund a period that has already begun.
When We Will Give A Refund
We will refund you in full, without argument, in any of these situations:
- You were charged twice for the same period — we refund the duplicate amount in full;
- You were charged the wrong amount — we refund the difference, or the full amount if the charge should not have happened;
- You were charged after you cancelled, or after your mandate was cancelled;
- A payment succeeded but your plan was not activated, and we cannot fix it;
- You were charged without your authorisation, confirmed after investigation;
- A technical fault on our side made the paid features unusable for a prolonged period and we could not fix it — we refund the affected days on a pro-rata basis, or extend your plan by the same number of days, whichever you prefer;
- We withdraw a paid feature, or close the service, during a period you have paid for — we refund the unused part on a pro-rata basis;
- We terminate your subscription for our own convenience, and not because you breached our Terms — we refund the unused part on a pro-rata basis.
When We Will Not Give A Refund
- You changed your mind, or stopped using the app, after a period had started;
- You did not use the paid features during a period you paid for;
- Your business closed or was sold during a paid period;
- Your subscription was terminated because you breached our Terms and Conditions;
- The paid features were unavailable because of something outside our control — your internet connection, your device, or a force majeure event as described in our Terms;
- You are asking for a refund of money you paid to a salon, rather than to StyleBook. Please see the first section of this policy.
How To Request A Refund
Write to [email protected] with:
- Your registered business name and mobile number;
- The date and amount of the payment;
- The transaction or order reference from your bank, UPI app or our invoice;
- What went wrong.
Please raise it within 30 days of the payment. We will look at requests made later, but we may not be able to reverse the transaction through the payment gateway after that.
How Refunds Are Paid
- Method: back to the original payment method only — the same UPI ID, card or bank account you paid from. We do not refund by cash, by cheque, to a different account, or as account credit.
- Decision: within 3 working days of receiving your request.
- Initiated: within 2 working days of approval.
- Credited to you: normally within 5 to 7 working days of being initiated, depending on your bank or UPI provider.
- Amount: the full amount you were charged. We do not deduct any processing fee from a refund.
You will receive a confirmation by WhatsApp, SMS or email when a refund is initiated, with a reference number. If a refund has not reached you 10 working days after we confirmed it was initiated, please contact us with the reference number and we will follow it up with the payment gateway.
If a refund is approved, the invoice for that period is adjusted. If GST becomes applicable in future, a refund will carry its GST portion with it and a credit note will be issued against the original invoice.
How Your Subscription Is Delivered
StyleBook sells only a digital software subscription. We do not sell, manufacture, stock, pack, ship or deliver any physical product. Because of that:
- No shipping or courier service is used. No shipping, handling or delivery charge is ever applied, on any plan, and we do not ask for a delivery address.
- There is nothing to return or exchange, so no return policy applies. A software subscription cannot be sent back.
Your subscription is delivered electronically and automatically.Once the payment gateway confirms your payment — usually within a minute or two — your plan is activated and the paid features unlock in the Business app. Your invoice is sent to you on WhatsApp.
If the features have not unlocked within 30 minutes of a successful payment, close and reopen the Business app. If they are still locked, contact us with your payment reference. We will activate your plan manually, and if we cannot, we will refund you in full.
Instead of returns, you are protected by the 15-day free trial and by the right to cancel at any time with no lock-in and no fee. StyleBook is provided in India only, over the internet.
If A Payment Fails
A failed payment is not a cancellation.
- A renewal payment fails — your subscription enters a 7-day grace period. Everything keeps working, including Payment Reports and Payroll.
- During the grace period — we retry the payment and send you a payment link over WhatsApp and SMS, so you can pay whenever it suits you.
- If it is still unpaid after 7 days — your business moves to the Free plan and Payment Reports and Payroll are locked. No data is deleted.
- When you pay again — everything unlocks immediately, with your full history intact.
Money is never taken twice for the same period. If a retry and your manual payment both succeed, we refund the duplicate.
Contact Us
For anything about cancellations, refunds or payments:
- Email: [email protected]
- Phone / WhatsApp: 79 7700 7711, All days, 10:00 AM to 7:00 PM IST
- Address: C 204-205, 1st Floor, Disma Complex, Kalamboli, Navi Mumbai, Maharashtra – 410218, India
Grievance Officer: StyleBook, [email protected], 79 7700 7711. We acknowledge every complaint within 48 hours and resolve it within 15 days.
